Support

Help

If you come across a problem while using Library Gold, please refer first to the Help system in Library Gold. To open Help while running Library Gold, press the F1 key. You can also download a complete copy of the Help system from our Downloads page.

FAQs

If you cannot find the answer in Help, please refer to our FAQs (frequently asked questions).

If you still cannot find the answer to your problem and if you have a current service contract (see below), please contact us and put your question to us.

Service Contracts

A service contract entitles you to use our personal support service. You receive:

Personal help and answers to your questions by telephone or email
Online support sessions direct to your PC (requires internet connection)
All software updates issued during the period of the contract

When you purchase a Library Gold licence, you have a free three months’ service contract. When that expires, you can continue to receive support and the latest updates by purchasing the appropriate annual service contract - see our current price list for details.

Price List

Current prices for all our products including service contracts.

Terms & Conditions

Complete wording of software licence and service contract.

Live Online Support

If our support staff ask you to download our online support utility, ISL Light Client, click the button above. Run the file, or save the file to your desktop and then run it. We will give you full instructions during the support session.

“I just wanted to send a Thank You to you for all of your help.
I appreciated your quick responses to all of my questions.”

Cathy D Law

Iowa Rural Water Association, USA