Library Gold

      The user-friendly management software for every type of library

 

 Cadomel Library Systems

Support



  Help

If you come across a problem while using your library system, please refer first to the Help system in Library Gold. To open Help, either select it from the Library Gold system menu, or press the F1 key to display help for the part of Library Gold you are using.

 

  FAQs

If you cannot find the answer in Help, please refer to our FAQs (frequently asked questions).

 

 

Video tutorials

Included with your Library Gold software package are four video tutorials. You will find them by clicking Easy Start Tutorials in the Setup Menu. They show you how to:

Set up your trial version of Library Gold
Set up users in Library Gold
Add a new item to stock
Withdraw an item from stock

 

  Contact us

If you still cannot find the answer to your problem and if you have a current support contract (see below), please contact us for personal help.

 

Your support contract

A support contract entitles you to free updates, and support when you need it. This includes:

Personal help and answers to your questions by phone or email
Online support sessions direct to your PC when appropriate (needs internet connection)
Access to all software updates issued during the period of your contract

When you purchase a Library Gold licence, you have a free two months’ service contract. When that expires, you can continue to receive support and the latest updates by purchasing the appropriate annual service contract - see our current price list for details.
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